08
Feb
18
Home receives high satisfaction rating
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Home receives high satisfaction rating

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An assisted living facility in Gananoque is earning rave reviews from the people who live and visit there.

Residents and family surveyed at Carveth Care Centre say they are happy with the level of care provided by the retirement lodge and long-term care home.

The home’s owner and staff are delighted with the results.

According to the survey, every resident in the retirement lodge feels:

  • their personal needs are met on a daily basis
  • the home addresses questions
  • family members are made to feel welcome
  • medical care is conducted in privacy
  • the call bell is answered promptly
  • services are available to meet their religious, social and intellectual needs
  • they can express their opinions without fear of consequences
  • they would recommend the home to others

Carveth Care Centre is a fully accredited retirement lodge and long-term care home located in the heart of Gananoque. It is owned and operated by the Gibson family.

The home is rated Exemplary (the highest rating possible) by Accreditation Canada which means it meets and exceeds the provincial standards of health care.


 

“A favourite part of my job is to spend time with each resident to hear what we’re doing well and what we could do better,” says Brett Gibson, Owner and Operator.

“Our staff works hard to make life easier for residents. I’m pleased to say these survey results prove we are achieving that goal. We take feedback from residents and families seriously and we will continue to strive to meet expectations. We are committed to providing compassionate, high-quality health care.”

In the long-term care home, residents are just as satisfied with the level of care.

Residents say the service is ‘first-class’ and they are happy to live at Carveth.

They also agree:

  • staff is very good
  • programs and activities are awesome
  • they would recommend the home to others

According to the family satisfaction survey, the most families are satisfied with the care and services at Carveth and they would recommend the home to others.

Families say the home does the following very well:

  • addresses questions
  • offers a variety of food
  • provides a clean and comfortable environment

“Overall, as a family, we are very pleased with mom’s care,” says one family who was surveyed.

“I’m very happy with the care provided,” confirms another. “I always recommend this care centre as I am impressed with the care provided here. My parents feel safe and secure.”

“The majority of staff are friendly, respectful, caring and friendly,” notes another family.

“All staff at Carveth have become dad’s family,” adds another. “He loves all of them. All aspects of care is top-notch. The kindness and personal touches are amazing.”

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