testimonials

Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

Dear Donna and all the fabulous ladies in the Activation Department,
Audrey Tordoff flourished in the last two and a half years of her life, while a resident of Helen Henderson Care Centre.
Part of this blossoming was the nursing care she received, but most of it was a direct result of the work that activation does. You gave her the opportunity to try new experiences, continue old interests in new ways better suited to her abilities, meet new friends, stay mentally sharp and fill her time constructively. We will always be grateful for this.
As her family, we want to thank you for the work you do every day and that you did for Audrey. She loved it when someone would read the calendar of upcoming events. There was always so much for her to look forward to, and plan for. This was so important to her emotional well-being. As she said in the March Newsletter, “If you were bored at Helen Henderson, it was your own fault.”
We remember when Audrey attended her first ever Super Bowl party, shortly after she moved into Helen Henderson. She called us that night to tell us all about the game and that it was a ‘blow-out’.
Audrey had never even watched a football game before, but she was taking it all in because she wanted to feel part of the community of Helen Henderson. And that is exactly what your department fosters – a social community.
As you remember, Audrey loved participating in everything. Thank you for working to develop a program that kept her so happy and interested. She loved games (bingo, trivia, word), arts and crafts, poetry club, baking, exercise programs, entertainment, activities centred around food, religious services, holiday events and the field trips. But more importantly, she loved the friendships and bonds she developed with many of you. The Activation Department meant that there was companionship at all times of the day – she loved that!
Thank you also for encouraging her to help. Whether it was folding newsletters, chopping strawberries or helping out with the garage sale – she loved feeling useful, giving her input and feeling like part of it all.
We were blessed to have had Audrey in our lives. And, we are so thankful for the love you gave her and the special times you made for her. Your work is very important and very appreciated.
With gratitude,
Rick and Sally Tordoff
 
Date of Posting: 10 November 2016
Posted By: Rick and Audrey Tordoff
Dear Sue,
A huge thank-you to you for taking time out of your very busy day to attend Gail’s Care Conference yesterday.
I continue to appreciate the extra mile you go to, in order to help people adjust and settle-in to their new home.
This is not an easy road for any of us, but you are truly making a difference by the extra care, time and support you give to us.
Thanks again,
Cora
 
Date of Posting: 09 November 2016
Posted By: Cora
To the staff of Helen Henderson Care Centre,
I was admitted to your care centre just over a week ago and I asked my daughter to type-up this letter for me to give to you.
I just wanted to take the time to say thank-you to each and everyone of you!
I love my room. The Personal Supporter Workers and the Nurses have been so kind, upbeat and friendly - all have smiles on their faces.
The staff has made me feel so welcome and comfortable at my new home.
I am especially relieved there is a smoking area with an ashtray and there are beautiful gardens around the property.
Jack, the maintenance man, was also kind enough to stop from his busy schedule to hang my clock in my room for me.
I have been here long enough to have two baths so far and they have been wonderful!
I believe people pay a lot of money at spas to have the kind of treatment we receive here on bath days.
So, once again, thank you to all of you who work hard everyday to take care of myself and fellow residents.
It is very much appreciated.
Sincerely,
Brenda Boyce
 
Date of Posting: 12 July 2016
Posted By: Brenda Boyce
Dear Sirs,
This is a note of great appreciation to your staff for making Easter so joyous for Shirley Shaw, a resident since Christmas.
You prepared a beautiful Easter dinner for my family of nine on Sunday, April 8 in a private room. You went out of your way to make it memorable.
Special thanks to Melanie and the wonderful people who assisted her.
Your care centre is a gem in this community. Thank you again to the Gibson family for their insight.
 
Date of Posting: 08 April 2015
Posted By: George Shaw
Dear Staff of Helen Henderson Care Centre,
Thank you for taking such excellent care of mum.
Knowing she was safe, well-cared for, respected and happy gave us peace of mind.
In addition to witnessing, over the past four years, the stellar care that mum received, we also saw residents are not mere patients, but are treated as your own family.
For this, we will always be grateful.
As we said good-bye to mum last week, it was obvious that she was well-loved.
As a token of our appreciation, please accept a little bouquet of flowers that we have prepared for each of you. Again, it doesn't repay everything you have done for us, but it is a small token of our gratitude. Every bouquet has a pink rose in it. A pink rose signifies family. We thank you for being part of our family for the last four years.

Sincerely,
Sybil and Sophie
 
Date of Posting: 26 March 2015
Posted By: Catherine Reynolds
Dear Sue,
Faye and i would like to thank you and your staff for the care and kindness shown to mom in her last days. she lived a long and fruitful life and was dedicated to family.
Again, many thanks to all - Faye & Barry Curzon
 
Date of Posting: 26 March 2015
Posted By: Catherine Reynolds

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