Charlotte Jack isn’t afraid to be empowering and uplifting, values not often seen in a 20-year-old woman.

Speaking from Carveth Care Centre, a long-term care home in Gananoque where she has worked for the past couple of years as a Personal Support Worker (PSW), Charlotte talks with enthusiasm about her work to help others.

“I’m passionate about helping to care for people,” says the friendly woman in early 2026. “I’m planning to go to Ghana this October for three weeks with my uncle on a humanitarian mission to administer vaccines and provide healthcare checks. I’m looking forward to it.”

A Christian who matches her commitments to her convictions, Charlotte is enjoying her work helping residents at the popular family owned and operated home in Gananoque.

“It’s good,” she says with smile about her job providing frontline healthcare to 104 residents in long-term care. “I really like connecting with the residents and hearing their stories, they keep us on our toes. I also like moving around the home and experiencing different aspects of the job. I’m grateful for good coworkers like Palak and Regan. At some point in my life, I’d like to return to school to study Medical Radiation Technology.

Known for her patience and compassion towards residents, Charlotte is the home’s Employee of the Month for April 2026.

“Charlotte is an exceptional PSW who consistently provides high-quality resident-focused care and is a trusted advocate for residents’ comfort, dignity, and well-being,” attests Trish Hornbeck, Assistant Director of Care. “Her warm approach and unwavering dedication to our residents makes her a valuable member of our Carveth team.”

Asked to describe herself, Charlotte says she is loving and caring.

“I’m a Christian,” she explains. “I think I get a lot of that from my faith. I also have a brother with special needs who was part of the reason I got into healthcare.”