Meet the Care Coordinator at Helen Henderson Care Centre

Meet the managers at Helen Henderson Care Centre series...

Faith McGee loves advocating for people who are vulnerable.

Speaking from Helen Henderson Care Centre where she has worked as a Care Coordinator for the past four years, Faith is a voice of compassion for the 104 residents in long-term care.

“I really love what I do,” explains the friendly 44-year-old from her office at the popular family owned and operated home in mid-January 2025. “I feel like I’m making a difference in this role. Some days are more stressful than other, but all-in-all, the work is meaningful and fulfilling.”

As the home’s Care Coordinator, Faith is responsible for Infection Prevention and Control (IPAC), building care plans and tracking the health care needs of residents (RAI), and acting as the lead for Behavioural Supports Ontario (BSO).

The work is a stark contrast to the six years she spent working on the floor as a Registered Practical Nurse (RPN).

“Every day is different as a frontline health care professional,” Faith explains about her easy transition to Care Coordinator. “This role is perfect because I can still go from one thing to another, every day is different.”

Laughing at the idea of enjoying constant change, she notes, “I don’t know why, but it’s how my brain works. I like to challenge myself; I feel like I have accomplished something.”

The proud mother of two young children, Faith likes to spend her free time with her husband and children. She also is studying to advance from an RPN to Registered Nurse (RN).

“I’m working on my getting my RN degree,” she confirms.

Looking back at her work as Care Coordinator, Faith says with an easy smile, “I’m pretty proud of what I’ve accomplished, here. I feel like I’m implemented a lot of changes since I entered this role such as creating a new digital Treatment Assessment Record and moving to three levels of care.”

Visibly modest, Faith doesn’t mention how well the home is managing a respiratory outbreak declared a few days before this interview, and still in place.

“I know we’ll be okay,” she says without hesitation. ““Our staff are really good about what to do when going into outbreaks and wearing the appropriate Personal Protective Equipment (PPE).”

Speaking on behalf of the home, Director of Care Sue Reynolds notes, “Long-term care is always changing to ensure the safety of residents. That, along with the best quality of life, is our home’s top priorities: safety and comfort. Faith has jumped in headfirst, into the ever expanding and demanding role of Care Coordinator.”

Reflecting on her role, Faith is excited to be one of the main points of contact in the home.

“I know I can develop a good rapport with our residents’ family members and give them peace of mind through good communication,” she explains. “I’m a liaison - a constant here, and I like to follow-up with residents, family and staff. I see my job as maintaining people’s quality of life and their comfort. Being an advocate and being their voice is what I feel is most important.”

Helen Henderson Care Centre is grateful for the good work of Faith McGee. To learn more about living or working in our home, please call 613-384-4585.